About
Service Access Points (SAPs) are physical infrastructure facilities provided at the district and sector levels through which citizens access mainly online public services (Irembo services, RRA, etc…) as well as basic ICT training. SAPs also provide other services including printery, scanning, and internet connectivity.
Rwanda has 262 Services Access Points including 62 Districts SAPs (telecentres, 2 SAPs per district) and 200 Sector SAPs. Each district SAP is equipped with 15 desktop computers, a printer, a scanner, and internet connection.
Objectives
The overall objective of SAPs is to enhance village livelihoods, increase socio-economic opportunities and create more jobs to Rwanda village residents by empowering them with access to information and services. They aim to achieve this by:
- Transforming rural communities into digitally literate and skilled citizens through various digital training programs;
- Increasing access to internet services and applications through provision of online services;
- Improving efficiency of local government administrative structures by increasing access and availability of e-Government services;
- Promoting the right of all to have equal access to ICT value-added services and to experience the advantages of using technological services; and
- Support the efforts of increasing device penetration through stimulating demand and empowering the citizens with capacity use those devices.
Main activities
For citizens: Access to e- Services, access to information through internet and ICT skills building
Main achievements
Since 2015, citizens over 50 citizens visit each sector-level SAP per day, requesting for via Irembo, Rwanda Revenue Authority, and other e-service platforms.
The Digital Ambassadors Programme (DAP) is implemented at all 262 SAPs countrywide, with each district-level SAP training a daily average of 20 citizens in basic digital literacy.
Timeline and Coverage
Timeline: Open-ended/continuous
Coverage: Countrywide
Contact Information:
Chairman (Ai): Patrick Rwabidadi, Senior Technologist - Community Development
Telephone: +250 788 300 515
Affiliated Agencies
MINICT has a vision to foster ICT development and diffusion in the Rwandan Society and Economy. To achieve its mission, the Ministry works closely with the following affiliated agencies in the implementation of its policies and programs.
